Terms of sale

Last updated: March 2026

PART ONE – GENERAL TERMS OF USE AND SALE

Article 1 – Purpose and Scope

These Terms and Conditions (hereinafter "the Terms") govern all relationships between Luttopia Ltd (hereinafter "Luttopia" or "we") and any person accessing the website www.luttopia.com (hereinafter "the Site") or making a purchase thereon (hereinafter "the User" or "you").

The Terms cover in particular:

Access to and use of the Site;
The purchase of digital collectibles ("e-stickers");
Participation in associated promotional prize draws.

Any use of the Site or placing of an order implies full and unreserved acceptance of these Terms in their version in force at the time of use. Luttopia reserves the right to amend these Terms at any time; amendments take effect upon publication on the Site.

Article 2 – Seller Identity

Luttopia Ltd
A Private Limited Company incorporated in England and Wales
Registered office: 167-169 Great Portland Street, 5th floor, London, England, W1W 5PF – United Kingdom
Company Number: 15465633
Share capital: £100,000
Email: contact@luttopia.fr

Article 3 – Access Conditions

Access to the Site is restricted to individuals aged eighteen (18) years or over with full legal capacity. By using the Site, you represent and warrant that you meet this requirement.

Luttopia reserves the right to suspend or terminate the access of any User in the event of a breach of these Terms, fraudulent behaviour, or any action that compromises the integrity of the Site.

Article 4 – User Account

Purchasing e-stickers and participating in prize draws requires the creation of a user account. The User undertakes to provide accurate and complete information and to keep it up to date. Each account is personal and non-transferable. The User is solely responsible for maintaining the confidentiality of their login credentials.

Article 5 – Digital Products (E-Stickers)

5.1 Nature of the Products

E-stickers are digital collectibles. They have no intrinsic monetary value and do not constitute a financial asset or cryptocurrency. No physical product is shipped.

5.2 Delivery

Delivery is immediate upon payment confirmation. The product is transmitted electronically and automatically added to the User's account.

5.3 Allocation

Purchases are based on a guaranteed allocation model: each User receives the sticker they selected and validated during their order. There is no random purchase mechanism.

Article 6 – Sticker Categories

6.1 Common Stickers

Digital collectibles purchased for a fee. Quantities are strictly limited (e.g., 2,000 units per collection). Each Common Sticker purchased grants one entry into the associated prize draw.

6.2 Bonus Stickers (Bronze / Silver / Gold)

Bonus Stickers are not sold. They are awarded free of charge when the User reaches predefined collection milestones. They do not affect commercial stock and do not constitute paid entries into the prize draw.

Article 7 – Prices and Payment

Prices are displayed in pounds sterling (£) and/or euros (€), inclusive of all applicable taxes where relevant, in accordance with applicable tax legislation.

Payments are processed by secure and authorised payment service providers (card networks, Apple Pay, etc.). Luttopia does not store Users' complete bank details at any time.

Luttopia reserves the right to modify its prices at any time. Products are charged at the rate in force at the time of order validation.

Article 8 – Right of Withdrawal

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Article L. 221-28 of the French Consumer Code, digital content is delivered immediately upon purchase.

By placing an order, the consumer:

Expressly consents to the immediate performance of the contract and the provision of digital content before the expiry of the withdrawal period;
Expressly acknowledges that they lose their right of withdrawal once performance has begun.

These provisions apply to digital content not supplied on a tangible medium. An explicit consent checkbox is presented during the checkout process.

Article 9 – Liability

Luttopia undertakes to use reasonable endeavours to ensure the proper functioning of the Site and the delivery of e-stickers. However, Luttopia shall not be held liable in cases of force majeure, internet network malfunction, failure of the User's reception equipment, or any event beyond its reasonable control.

Luttopia's liability is limited to the amount of the relevant order. This limitation does not apply in cases of gross negligence, fraud, or personal injury.

Article 10 – Customer Service and Complaints

For any question, complaint, or assistance request, the User may contact Luttopia at: contact@luttopia.fr. Luttopia undertakes to respond within a reasonable timeframe.

For consumers residing in the European Union, in the event of an unresolved dispute, you may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

PART TWO – OFFICIAL PRIZE DRAW RULES

Article 11 – Legal Framework

Promotional prize draws are organised by Luttopia Ltd under the following legal framework:

In the United Kingdom: as "Free Draws" in accordance with Schedule 2 of the Gambling Act 2005. These operations do not constitute lotteries under UK law, as a free entry route is provided;
In France: as promotional lotteries within the meaning of Article L. 121-36 of the French Consumer Code. These operations constitute commercial promotions and are not subject to gambling regulations.

Article 12 – Eligibility

Participation is open to any natural person of legal age (aged 18 years or over) residing in a country where participation is lawfully permitted.

The following persons are excluded from participation: directors, employees of Luttopia Ltd, and members of their immediate family (spouse, parents, children, siblings).

Article 13 – Methods of Entry

13.1 Entry via Purchase

Each Common Sticker purchased grants one (1) entry into the current prize draw.

Completing a collection album entitles the User to additional entries:

Bronze milestone: +2 additional entries
Silver milestone: +5 additional entries
Gold milestone: +20 additional entries

13.2 Free Entry Route (No Purchase Necessary)

In accordance with the law, a free entry may be obtained by sending a stamped postcard, one per entry, to the following address:

LUTTOPIA LTD – FREE ENTRY
167-169 Great Portland Street, 5th floor
London W1W 5PF
United Kingdom

The postcard must include the following information:

Full name (first name and surname)
Date of birth
Full postal address
Email address
The handwritten statement: "Free Entry Request"

Applicable conditions:

One entry per properly stamped postcard;
Free entries carry strictly the same chances of winning as entries associated with a purchase;
Bulk entries (multiple postcards in the same envelope) or unstamped entries are invalid;
Postcards must be received before the closing date of the relevant draw.

Article 14 – Draw Procedure

Draws are conducted on a monthly basis. The exact date of each draw is communicated on the Site.

To ensure transparency and impartiality, each draw is supervised and certified by an independent Commissaire de Justice (a French judicial officer equivalent to a bailiff). The official record is retained by Luttopia.

Article 15 – Prizes

Prizes may include, but are not limited to: vehicles, travel experiences, luxury goods, jewellery, or cheques. The nature and value of prizes are specified on the Site for each draw.

Prizes are awarded free of charge to winners. They may not be exchanged for cash or any alternative consideration. Where applicable, a certificate of authenticity is provided.

Any tax implications arising from the receipt of a prize are the sole responsibility of the winner. Luttopia encourages winners to consult the tax authorities in their country of residence.

Article 16 – Winner Notification

Winners are contacted by email at the address associated with their user account (or the address stated on the postcard for free entries). If no response is received within thirty (30) calendar days of notification, the winner shall be deemed to have forfeited their prize, which may be reallocated in a subsequent draw.

PART THREE – PRIVACY POLICY

Article 17 – Data Controller

Luttopia Ltd
167-169 Great Portland Street, 5th floor, London, England, W1W 5PF – United Kingdom
Email: contact@luttopia.fr

Article 18 – EU Representative

In accordance with Article 27 of Regulation (EU) 2016/679 (GDPR), Luttopia has appointed a representative in the European Union:

Ava et Automne
92600 Asnières-sur-Seine – France
Email: contact@luttopia.fr

Article 19 – Data Collected

In the course of using the Site, Luttopia may collect the following data:

Identity data: name, surname, date of birth;
Contact details: email address, postal address, telephone number;
Connection data: IP address, browser type, pages viewed, dates and times of access;
Transaction data: purchase history, order details;
Draw-related data: entries, results.

Article 20 – Legal Bases and Purposes

Data processing is based on:

Performance of a contract (Article 6(1)(b) GDPR): account management, order processing, e-sticker delivery, prize draw administration;
Compliance with legal obligations (Article 6(1)(c) GDPR): tax, accounting, and regulatory obligations;
Legitimate interests (Article 6(1)(f) GDPR): fraud prevention, Site improvement, service security;
Consent (Article 6(1)(a) GDPR): marketing communications, non-essential cookies.

Article 21 – Data Recipients

Your data may be shared with the following categories of recipients:

Secure payment service providers;
Site hosting provider (Shopify);
Analytics and audience measurement providers;
Commissaire de Justice supervising the draws;
Competent authorities where required by law.

Article 22 – International Transfers

Certain data may be transferred to countries outside the European Economic Area (notably the United Kingdom and the United States via our service providers' servers). Such transfers are safeguarded by appropriate measures in accordance with the GDPR (adequacy decisions, standard contractual clauses).

Article 23 – Data Retention

Personal data is stored securely for the period strictly necessary for the purposes for which it was collected, and for a maximum of five (5) years from the last interaction with the User, unless a longer period is required by law.

Article 24 – User Rights

In accordance with the GDPR and applicable legislation, you have the following rights:

Right of access: obtain confirmation that data concerning you is being processed and receive a copy;
Right to rectification: have inaccurate or incomplete data corrected;
Right to erasure: request the deletion of your data under the conditions provided by law;
Right to restriction of processing: obtain the restriction of processing in certain circumstances;
Right to data portability: receive your data in a structured, machine-readable format;
Right to object: object to the processing of your data based on legitimate interests;
Right to withdraw consent at any time, without affecting the lawfulness of prior processing.

Any request may be sent to: contact@luttopia.fr. Luttopia undertakes to respond within one (1) month.

In the event of a complaint, you may lodge a complaint with the relevant supervisory authority, in particular the CNIL in France (www.cnil.fr) or the ICO in the United Kingdom (ico.org.uk).

Article 25 – Cookies

The Site uses the following categories of cookies:

Strictly necessary cookies: Site functionality, shopping cart, security. These cookies do not require your consent;
Analytical cookies: audience measurement and browsing analysis (subject to your consent);
Marketing cookies: advertising personalisation and conversion tracking (subject to your consent).

You can manage your preferences via the cookie banner displayed on your first visit or at any time through your browser settings.

GENERAL PROVISIONS

Article 26 – Force Majeure

Luttopia shall not be held liable for the non-performance of any of its obligations in the event of a force majeure event as defined by applicable case law, including but not limited to natural disasters, pandemics, armed conflicts, major technical failures, or government decisions.

Article 27 – Severability

If any provision of these Terms is held to be null or unenforceable, the remaining provisions shall remain in full force and effect.

Article 28 – Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales.

In the event of a dispute, the parties undertake to seek an amicable resolution before initiating any legal proceedings. Failing agreement, any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to the right of consumers residing in the European Union to bring proceedings in the courts of their domicile in accordance with Regulation (EU) No 1215/2012.

In accordance with Article 14 of Regulation (EU) No 524/2013, European consumers may access the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr